The recall process is kind of annoying, but it seems fair if it works. They gave me the option of a $30 Amazon gift card (which is more than I paid for it), or a replacement/updated charger.
They insist you take two photos, and one of them has to include the serial number. The serial number is incredibly small, and it's very low contrast on the black version of the charger. Getting a photo that actually shows the number was nearly impossible. They also require that you affirm you will "safely dispose of the device" per their instructions.
I'm still waiting to hear if they approve my request, but it's only been a day.
The recall process is kind of annoying, but it seems fair if it works. They gave me the option of a $30 Amazon gift card (which is more than I paid for it), or a replacement/updated charger.
They insist you take two photos, and one of them has to include the serial number. The serial number is incredibly small, and it's very low contrast on the black version of the charger. Getting a photo that actually shows the number was nearly impossible. They also require that you affirm you will "safely dispose of the device" per their instructions.
I'm still waiting to hear if they approve my request, but it's only been a day.