Back during covid we sent my wife's grandparents a smart phone so they could video call. They only had a dumb brick phone.

I forget what model but it was one specifically aimed at easy of use for seniors. We had it delivered so I could set it up. Then delivered it to them ready to go.

It was impossible. Even just answering a call being touch and hold the green circle then slide it 2cm in any direction and release took nearly an hour.

My wife does social care now and a client yesterday had managed to enable audio description on his firestick. This is what i was explaining. Hold back and menu on the remote to turn it on/off. He'd probably done it by accident and now his TV is explaining everything on screen after every button press and he has no clue where to even begin to turn it off. It's utterly incomprehensible. I'm sure they thought it was a good idea to have a way to turn it on that doesn't need you to see the screen.