this post was submitted on 15 Aug 2026
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This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

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[–] Cethin@lemmy.zip 1 points 3 hours ago

This article says it's an issue with smart devices. It isn't. There are issues with them (mostly security), but this isn't that. This is an issue with making always-online services that have no need for it. There is absolutely zero reason this device should ever connect to the internet. The intranet should have everything it needs. The device should have its own clock (which I'm certain it does, or it wouldn't operate), and a connection should only be needed to change settings. Maybe it should expose itself to be connected to externally by your app to change settings or check status when you're away, but it shouldn't require a connection.

[–] Passerby6497@lemmy.world 1 points 8 hours ago* (last edited 8 hours ago)

That's the kind of limitation I have on mine, but that's because I have a wireless zigbee plug instead of a real timer, but it's because I can better change schedules. It's reliable like 95% of the time, which is good enough for normal use, but I'd be pissed if I paid for an AIO unit that required an active connection to work. At least mine is all on my own network, so it's (usually) my own fault when something goes sideways

[–] Smoogs@lemmy.world 44 points 1 day ago (1 children)

wtf why is it requiring wifi for a mechanism that should simply just rely on electricity if nothing else?

[–] Aneb@lemmy.world 8 points 1 day ago

This is reminding me of the copypasta where the it admin keeps a gun next to the printer.

Also my automatic pet feeder is dumb and only runs on electric

[–] Jankatarch@lemmy.world 17 points 1 day ago (1 children)
[–] childOfMagenta@jlai.lu 5 points 1 day ago

Your feeding schedule writes a cron job on their server, which then runs and commands your feeder to operate. Standard pattern.

/jk (I hope)

[–] wonderingwanderer@sopuli.xyz 33 points 1 day ago (3 children)

It is bad design. The entire system control could be on a microcontroller inside the machine itself. There's no reason to route data through a cloud server just for basic functionality (other than greedy data farming, of course).

That's a single point of failure, and not even very reliable, for something that provides a basic necessity to a living being.

That being said, any pet owner who relies on an automated feeder and doesn't check it regularly to make sure it's working properly, is neglecting their pets. They share a portion of the responsibility here.

Still, I wish products marketed for pets were regulated better to ensure safety.

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[–] ramble81@lemmy.zip 135 points 2 days ago (2 children)

automatically dispense food

Okay

use an app to set it up

Makes sense

cloud outage caused missed feedings

wtf? Doesn’t the thing have an internal clock? Doesn’t it just set a cron job? Seriously, if you want to farm data all day long, do that and just send it back. But if having to be online to do its core function is required, that’s extremely poor design.

[–] ThatGuy46475@lemmy.world 97 points 2 days ago (1 children)

They can’t charge a subscription for an internal clock

[–] NaibofTabr@infosec.pub 29 points 2 days ago

Or push ads, or gather data on users.

[–] TeaWithDani@lemmy.world 2 points 1 day ago* (last edited 1 day ago)

An app is always a red flag, especially if it's the only way you can interact with the device.

[–] mastertigurius@lemmy.world 66 points 2 days ago (6 children)

The level of sophistication of our pet feeder at home is a fistful of kibble pulled out of a bag and dropped in a bowl. If we're away, we have a good neighbour who drops in to check on the cat, or the cat stays with my family. I'm an IT professional, and prefer my house to be as dumb as possible.

Of course I will post a picture of my cat when mentioning him. His name is Nemo.

[–] Holytimes@sh.itjust.works 23 points 2 days ago (1 children)

Nemo appears to be starving. You should ensure nemo is given many treats to fix this problem.

[–] mastertigurius@lemmy.world 13 points 2 days ago

His hunger is insatiable, as evidenced by his annoyed moaning whenever he glimpses the bottom of his food bowl. His foster home had turned him into a mega-chonk, but I got him in the right track. Now he's part killing-machine, part cuddle-machine.

[–] WatermelonPaloma@lemmy.world 10 points 2 days ago (1 children)

Nemo is such a beauty, he looks very soft and cuddly.

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[–] TeaWithDani@lemmy.world 2 points 1 day ago

May be an orange, but you sure have a smart system to alert you if the kibble is late.

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[–] hubobes@sh.itjust.works 9 points 1 day ago (1 children)

I have a Petlibro, but one of the old ones that has no cloud connection and no app. You just program it on the feeders interface itself. From a mechanical standpoint they are pretty awesome and feeding the proper amount of food is so much easier than doing it manually.

[–] MangoCats@feddit.it 3 points 1 day ago

Yeah, now imagine how much better (/s) that would be if "the cloud" was looped in to the timer so that any network outage or server outage or successful hack or DoS attack caused your feeder to malf.

[–] Lenny_Kravitz@lemmy.zip 18 points 1 day ago (3 children)

These smart gadgets could be good but they are so terrible. I bought a discount smart LED bulb. I was like let's try it out, it can't be that bad. Then I realized why was it discounted:

The lightbulb does not work without being connected to the internet, it just flashes in the most annoying way.

Nowhere on its box it was written, hey you have to connect this lightbulb 24/7 to the internet. Just some nice things, like you can dim it and change the colors. Not to mention these shady apps selling your data, asking access for your contacts, pictures and files.

They far overdid the opportunistic predation in many ways.

I can easily imagine a nightmare, where everything people own, get locked down this way. The world is going into that direction.

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[–] devaly@ani.social 50 points 2 days ago

To everyone criticizing the people who bought the device: It is sold as being capable of running without internet, and it often does. The problem is that some update along the way broke this functionality ( maybe on purpose ).

The device has 3 D batteries to survive even power outages.

I'm not defending the company, I absolute despise them, they lied to consumers and should suffer a class action lawsuit.

[–] shortwavesurfer@lemmy.zip 76 points 2 days ago (9 children)

And this is why you use local only devices fools.

Get yourself a Zigbee Pet Feeder and pair it with Home Assistant and you're good to go.

[–] NaibofTabr@infosec.pub 33 points 2 days ago (3 children)

Why in fuck would a device that activates a motor once or twice a day on a schedule need any kind of network connectivity? This is an ultra-dumb programmatic function, it shouldn't need any more compute power than an alarm clock. Why would you hook it up to a smart home anything?

It should be exactly this complicated:

Anything beyond that is like killing a housefly with a bazooka.

[–] cynar@lemmy.world 5 points 1 day ago (1 children)

The ability to play with it, without having to fiddle with tiny switches is a big feature to many. Often these are used by people with mobility issues. The ability to add an extra feed, due to exercise, or adjust the timings to account for changes in life plans are a godsend to many.

Smart home devices are a balancing act. The extra control means more can also go wrong. Minimising that is a big part. The most critical is making it behave sanely when it suddenly goes offline. E.g. smart light switches become dumb ones, when the central hub goes down.

[–] NaibofTabr@infosec.pub 3 points 1 day ago (1 children)

OK, add a simple remote control with buttons for adjusting the schedule and triggering a manual feed. No need for that to be any more complicated than a TV remote from the 90s. Keep it offline, no problem.

[–] cynar@lemmy.world 3 points 1 day ago (2 children)

To each their own. I prefer having the ability to adjust things from 1 central source. I'm prone to losing remotes.

Also, how would you do such a remote. You would also need a screen for feedback etc, which puts you back at square 1.

Also, a remote would be considerably more expensive than the extra cost of a ZigBee/Wifi enabled microcontroller.

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[–] Septimaeus@infosec.pub 9 points 1 day ago

Totally agree (keep it simple) and I use a simple timer failsafe on mine, but just pointing out:

Minimum interval of that plug will fill the bowl jam the motor. Gears will strip without intervention.

Nbd tho, you can wire up a secondary timer relay circuit for portion control. Just keep the wires tidy, and raised if there’s a water bowl nearby.

And probably don’t want 220 anywhere near the feeding area so use a 5v wall wart or whatever.

Eh, might also want to consider a battery backup option in case power goes out while you’re on a work trip.

Just make sure to keep both interfaces accessible for later manual adjustments. Can take a while to dial it in, you know, based on current activity levels, which can change seasonally. Also be ready to fuck with it pretty much any time you switch their feed.

Etc etc

I kid — I’m sure you get why nerdy control freaks wire these things up to HA and whatever

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[–] MrNesser@lemmy.world 25 points 1 day ago* (last edited 1 day ago) (5 children)

Why can't these schedules be held locally in the device memory.

[–] Sidyctism2@discuss.tchncs.de 22 points 1 day ago

But then they cant turn off the servers in 18 months, forcing you to buy a new one?!

[–] roofuskit@lemmy.world 7 points 1 day ago

The answer is lazy design. It was cheaper and easier to make it a dumb device that gets all direction from a server. Less complexity and more control on their end. Also, subscription.

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[–] deathbird@mander.xyz 45 points 2 days ago (3 children)

Repeat after me: Local control. Local control. Local control.

"The Cloud" is just other people's computers.

[–] popekingjoe@lemmy.world 19 points 2 days ago (1 children)

Home Assistant, my beloved.

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[–] Itdidnttrickledown@lemmy.world 18 points 1 day ago (1 children)

Sounds like a dumb way to feed your pet that the device can't work without the cloud. Nothing new but still you have to be real stupid to buy a device that will one day be cut off when the company abandons support.

[–] douglasg14b@lemmy.world 21 points 1 day ago* (last edited 1 day ago) (6 children)

Ah yes, the classic "the stupid consumers are stupid" argument.

This was sold as being an offline-capable device. It even has battery slots for power outages.

Perhaps instead of shitting on people for buying something they thought would be nice and work well, we shit on the company that can't even give a pet feeder an on-device offline schedule after selling people on a device that's supposed to work offline and even during power outages.

And figure out how we can hack it and enable folks to control the hardware they own, because they weren't stupid for buying a pet feeder. The company that runs it just does so in a moronic way.

(I don't own one of these, but I have considered it a few times, and this just pisses me off)

[–] AnUnusualRelic@lemmy.world 9 points 1 day ago

So is it poor design or cases where users didn't put batteries in?

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[–] UnLocoPoco@lemmy.world 17 points 2 days ago (2 children)

Again, why do we need to unnecessarily complicate stuff with multiple IoT options?? Why can't it have a fallback offline like idk...a SIMPLE TIMER? Or is it another case of "AI integration" into yet another thing which doesn't need AI!

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[–] LievitoPadre@feddit.it 12 points 1 day ago

Happy user of petlibro here and I'm very happy that when I bought it, I went explicitly for the non wifi - non cloud connected version.

[–] Quill0@lemmy.digitalfall.net 13 points 1 day ago

My fish tank feeder had a clock, and I set the times. To feed it. There shouldn't be any smart needed.

[–] muusemuuse@sh.itjust.works 18 points 2 days ago

“So we create an unnecessary dependency to force them to upgrade whenever shareholders demand it. There’s a slight chance a malfunction will starve cats to death buuuuuut….”

[–] tal@lemmy.today 19 points 2 days ago (2 children)

I have someone coming for check-ins, but they can’t come in 5 times every day to give food,” a Reddit user said.

You can pamper your cat however you want, but your cat is not going to die if they don't have someone portioning out food five times a day.

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[–] artyom@piefed.social 7 points 1 day ago

This feels like bad design

Every modern tech product is.

[–] Eh_I@lemmy.world 4 points 1 day ago

Hmm... Maybe they should make people feeders.

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