this post was submitted on 15 Aug 2026
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This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

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[–] Simon_Shitewood@lemmy.ml 4 points 1 day ago

When I bought my house there were a bunch of smart gadgets - lightbulbs, thermostat, fridge - and after a couple of months I'd gradually disabled all the smart features because they were causing more problems than they were fixing. The cold December day when we didn't have any heating because a fucking server was down was the worst.

[–] ComradePenguin@lemmy.ml 6 points 1 day ago (5 children)

My pets got fed through the entire outage. I did not care to get a 100% reliable solution, as it is just a convenience for us. Not something we rely on. Actually relying on 100% on this is a bad idea.

At this point the most annoying part for me has been the wild amount of emails and info about this outage.

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[–] Undvik@fedia.io 8 points 2 days ago (1 children)

Thankfully I got one of the older models with zero IoT functionality. Works very well

[–] ChunkMcHorkle@lemmy.world 5 points 1 day ago

Same here, I think we've had it close to ten years now. After seeing how the cats respond to it we started calling it The Food God.

[–] cyberpunk007@lemmy.ca 4 points 1 day ago

There won't be an outage next time. Next time just pay for the all new subscription, 99.99% uptime!

/s

I fucking hate the current state of technology.

[–] aarch0x40@piefed.social 6 points 2 days ago

Why can’t Petlibro make money the old fashioned way, through planned obsolescence!

[–] Kintarian@lemmy.world 6 points 2 days ago (10 children)

What’s wrong with a ficking bowl?

Some cats are fucked in the head. Don't ever get a Bengal.

[–] alternategait@lemmy.world 2 points 1 day ago

I have three cats. A chonk, an old lady with kidney issues, and the other guy. When there was no restriction on who got what chonk was very chonky and the other guy was pretty skinny. Everyone but chonk are grazers so it's not even a matter of separating him from them during meal time, unless I'm banishing him for like three hours. Also both the chonk and the other guy would love to eat old lady's prescription $30/lb food.

An house exterior with bricks and three windows. In each window is a cat. From left to right is chonk -- a grey stripped cat sniffing the bottom of the window pane, the other guy -- just grey looking at the camera, and old lady cat -- a grey tabby with white chest and cheeks looking past the camera.

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[–] Kissaki@feddit.org 7 points 2 days ago

"smart" device

[–] the_riviera_kid@lemmy.world 9 points 2 days ago (8 children)

Its not hard to just put some food in a bowl. Not every damn thing needs automation.

[–] Obituarykidney@lemmy.world 10 points 2 days ago

Some cats are psycho about food. Mine definitely, and screams at me for hours a day even though he knows when feeding time is and he still has food from breakfast. People recommend an automatic feeder because the cat stops associating the person with feeding time and bothers the feeder instead. I haven't tried it yet, but it makes sense to me and would probably work on the fat cunt

[–] ogy@fedia.io 12 points 2 days ago (4 children)

i don't have one yet, but we're planning to get one so we can go on overnight or even maybe 2-3 day trips without having to rely on someone coming around to feed the pets

[–] kurwa@lemmy.world 6 points 2 days ago (2 children)

The cheaper non smart ones work all by themselves, no cloud needed. They don't have an app to control it unfortunately though.

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[–] fodor@lemmy.zip 4 points 2 days ago

If you work long shifts or overnights, maybe your cats need food more often, so what do you do. Free feed, but many experts advise against that. Well, there are various options.

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[–] UnLocoPoco@lemmy.world 5 points 2 days ago

Again, why do we need to unnecessarily complicate stuff with multiple IoT options?? Why can't it have a fallback offline like idk...a SIMPLE TIMER? Or is it another case of "AI integration" into yet another thing which doesn't need AI!

[–] Melobol@lemmy.ml 6 points 2 days ago

There is always a switchbot.
It literally presses or releases a button at given times. You program it with BT and no wifi needed.

[–] TIEPilot@lemmy.world 5 points 2 days ago

WTF does it need to be on the cloud to operate? More why is it on the cloud in the first place?

And all these spyware apps, enough is enough.

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