Oh god, here in Germany, too. Was at a chain bakery in Cologne station a couple of weeks ago, bought something for like 3€. The employee told me "choose on the screen and place your card", I just automatically placed my card. Nothing happens. "Choose on the screen".
Oh.
Do I want to tip 15, 25, or 30% for the literally 5 seconds of service I got?
Of course didn't tip, because wtf.
However, I'm sure in her eyes I was being an asshole. And that's the thing, isn't it? Every party is incentivized to push for this model.
- payment terminal makers increase the amount of fees they collect
- employees get lured with the promise of making more money
- employers get lured with the idea of being able to reduce ~~expenses~~ wages eventually
(This wasn't the first time btw, just the most egregious one I've encountered)
According to my card statement, Le Crobag (in the Cologne main station).