this post was submitted on 09 Jan 2026
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I'm astounded there hasn't been a legal case already where some AI customer service bot hallucinated and promised a customer a million dollars or something and they're trying to claim it. Set that precedent and companies would be dropping those AI clankers right quick.
there was a case where a consumer was promised something by an AI chatbot and the company tried to renege on it
sorry I don't really remember any details about it, although I am pretty sure that it was ruled the company had to uphold the chatbot response. Oh I think part of their defense was that the chatbot was an external company or something
edit: found it, looks like the same story the other user referenced
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
https://www.cbsnews.com/news/aircanada-chatbot-discount-customer/
there has! AI customer bot said they'd be a different price and they forced the flight company to uphold said price.