this post was submitted on 09 Jan 2026
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I'm astounded there hasn't been a legal case already where some AI customer service bot hallucinated and promised a customer a million dollars or something and they're trying to claim it. Set that precedent and companies would be dropping those AI clankers right quick.
there was a case where a consumer was promised something by an AI chatbot and the company tried to renege on it
sorry I don't really remember any details about it, although I am pretty sure that it was ruled the company had to uphold the chatbot response. Oh I think part of their defense was that the chatbot was an external company or something
edit: found it, looks like the same story the other user referenced
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
https://www.cbsnews.com/news/aircanada-chatbot-discount-customer/
there has! AI customer bot said they'd be a different price and they forced the flight company to uphold said price.
But not for eating. Don't trust AI for food or other safety.
AI can eat and sleep instead of you
Not a hotdog