this post was submitted on 15 Aug 2026
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318
Pet owners say smart pet feeder outage led to furry ones going unfed (arstechnica.com)
submitted 5 days ago by new_otters_raft@piefed.ca to c/technology@lemmy.world
124 comments fedilink hide all child comments
 

This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

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[–] UnLocoPoco@lemmy.world 1 points 4 days ago

True. One can only innovate so much in a particular product. So, every company irrespective of requirement is putting "AI" into their products just to make investors happy which in turn screws cust experience in a lot of cases. The best example is AI customer service desk. Oh god! It's rare these days to get human support. Seems like every company has onboarded AI support system