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[Repost from Reddit] Microsoft owes you money for today's outage. They won't tell you. Here's how to claim it. (lemmy.world)

submitted 9 hours ago by slazer2au@lemmy.world to c/sysadmin@lemmy.world

13 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/54354442

Outlook, Teams, Copilot, SharePoint: down 5+ hours today.

Microsoft's SLA allows 44 minutes of downtime per month.

Today blew past that before lunch was over.

That means a credit:

25% if you were down more than 44 minutes

50% if you were down more than about 7 hours

Microsoft won't apply it automatically. You have to ask.

How (2 minutes):
M365 admin center → Support → New service request → "SLA credit for EX1550543 / MO1550821"
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.

Do this today: note when it went down, when it came back, and how many users were affected.

Every credit nobody claims tells Microsoft outages are free.

Claim it. Share this with your IT team.

Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/

PS: Make it hurt.

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[–] slazer2au@lemmy.world 3 points 5 hours ago (1 children)

With the amount of press they are getting if they start denying people the news will spread fast and ms prob doesn't want that.

May as well give a service credit of $13 or $20 per e3 or e5 license. It will be literally pennies on the $92 billion they made last quarter.

[–] maszlowshierarchyisstillhierarchy@quokk.au 7 points 4 hours ago

they won't. they'll handle this as badly as it's possible to handle this.