this post was submitted on 13 Nov 2026
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cross-posted from: https://lemmy.world/post/54354442

Outlook, Teams, Copilot, SharePoint: down 5+ hours today.

Microsoft's SLA allows 44 minutes of downtime per month.

Today blew past that before lunch was over.

That means a credit:

  • 25% if you were down more than 44 minutes

  • 50% if you were down more than about 7 hours

Microsoft won't apply it automatically. You have to ask.

How (2 minutes):
M365 admin center → Support → New service request → "SLA credit for EX1550543 / MO1550821"
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.

Do this today: note when it went down, when it came back, and how many users were affected.

Every credit nobody claims tells Microsoft outages are free.

Claim it. Share this with your IT team.

Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/

PS: Make it hurt.

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[–] albbi@piefed.ca 15 points 5 hours ago

Feels like the old Bill Gates will send you money chain email.

"Hello everybody,

My name is Bill Gates.

I have just written up an e-mail tracing program that traces everyone to whom this message is forwarded. I am experimenting with this and I need your help. Forward this to everyone you know and if it reaches 1000 people everyone on the list will receive $1,000 at my expense.

Enjoy.

Your friend,
Bill Gates".

[–] UncleOb@lemmy.world 11 points 6 hours ago (2 children)

But Microsoft is framing all of this as "Service Degradation" on their status page, not an outage. I don't know whether the wording changes things here.

[–] phoenixz@lemmy.ca 4 points 3 hours ago

They're not lying. It IS service degradation. It degraded to zero, but degraded nonetheless, its not an out(r)age!

[–] slazer2au@lemmy.world 3 points 5 hours ago (1 children)

With the amount of press they are getting if they start denying people the news will spread fast and ms prob doesn't want that.

May as well give a service credit of $13 or $20 per e3 or e5 license. It will be literally pennies on the $92 billion they made last quarter.

they won't. they'll handle this as badly as it's possible to handle this.

[–] ComradeMiao@lemmy.world 18 points 8 hours ago (2 children)

I assume my university would know this, right? I have been down over 16 hours

lol why the fuck would they know this?

[–] DahGangalang@infosec.pub 6 points 8 hours ago (1 children)

Probably. Would be worth passing a message to your IT desk to be sure.

[–] slazer2au@lemmy.world 2 points 5 hours ago

Assuming Outlook is working :P