this post was submitted on 13 Nov 2026
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[Repost from Reddit] Microsoft owes you money for today's outage. They won't tell you. Here's how to claim it. (lemmy.world)
submitted 9 hours ago by slazer2au@lemmy.world to c/sysadmin@lemmy.world
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cross-posted from: https://lemmy.world/post/54354442

Outlook, Teams, Copilot, SharePoint: down 5+ hours today.

Microsoft's SLA allows 44 minutes of downtime per month.

Today blew past that before lunch was over.

That means a credit:

  • 25% if you were down more than 44 minutes

  • 50% if you were down more than about 7 hours

Microsoft won't apply it automatically. You have to ask.

How (2 minutes):
M365 admin center → Support → New service request → "SLA credit for EX1550543 / MO1550821"
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.

Do this today: note when it went down, when it came back, and how many users were affected.

Every credit nobody claims tells Microsoft outages are free.

Claim it. Share this with your IT team.

Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/

PS: Make it hurt.

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[–] phoenixz@lemmy.ca 4 points 4 hours ago

They're not lying. It IS service degradation. It degraded to zero, but degraded nonetheless, its not an out(r)age!