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[Repost from Reddit] Microsoft owes you money for today's outage. They won't tell you. Here's how to claim it. (lemmy.world)

submitted 9 hours ago by slazer2au@lemmy.world to c/sysadmin@lemmy.world

13 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/54354442

Outlook, Teams, Copilot, SharePoint: down 5+ hours today.

Microsoft's SLA allows 44 minutes of downtime per month.

Today blew past that before lunch was over.

That means a credit:

25% if you were down more than 44 minutes

50% if you were down more than about 7 hours

Microsoft won't apply it automatically. You have to ask.

How (2 minutes):
M365 admin center → Support → New service request → "SLA credit for EX1550543 / MO1550821"
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.

Do this today: note when it went down, when it came back, and how many users were affected.

Every credit nobody claims tells Microsoft outages are free.

Claim it. Share this with your IT team.

Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/

PS: Make it hurt.

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[–] cannedtuna@lemmy.world 19 points 7 hours ago (1 children)

You forget small businesses exist. This is great for those that wear many hats and probably don’t know.

[–] PlantJam@lemmy.world 7 points 6 hours ago

Yep, I never would have known and the IT manager probably heard about it thirty years ago and forgot.