this post was submitted on 08 Jan 2026
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Weirdly dell always seems to understand what normal users want.
The problem is normal users have beyond low expectations, no standards and are ignorant of most everything tech related.
They want cheap and easy to use computers that require no service and if there is a problem a simple phone number to call for help.
Dell has optimized for that. So hate em or not, while their goods have gone to shit quality wise. They understand their market and have done extremely well in servicing it.
Thus I am not surprised at all dell understood this. If anything I would have been more surprised if they didn't.
What companies actually make decent mid-range laptops these days?
Framework makes some very high quality laptops. Have one myself.
How is their site (and product) as an option for your non-techy mum? Also does shipping end up being exorbitant if you're not in the same country they're based in?
They have a fully prebuilt option for every computer. Which works well for non-techy people.
No clue what shipping is like in your country. Was fine for me in the US.