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Can I bitch about something since you're an appliance repair tech (not at you, just with you)?
GE french-door fridge, freezer. Less than 3-years-old. Freezer drawer.
Evap fan goes out. It's pretty corroded. I do wonder if someone spilled something in the back of fridge but I can't see a sign of residue beside the corrosion (Still, no protective shroud above the fan from fluids dripping down the back). Bench-tested it; dead. Condensate drain seems fine. Order $100 replacement. Still doesn't turn on. I know control boards can fail from a result of this, too. I check output power from board, and it all seems good. Tested new fan; it's good too.
Before this, I realize the evaporator connector harness is flush with the floor of the fridge and downstream of the condensate drain pan. Water literally pooled in the 6-prong connector harness that is sealed into the floor of the freezer. Dried it out, cleaned it off as best as I could with CRC QD cleaner, etc. but I'm not getting the same voltage I'm getting on the 12V red from the board -- closer to 6 -- which I can only deduce means a short or corroded connector underneath the freezer... So now gotta cut it out.
I'm not the only one who's had issues with this, and it reallllllly feels not just like a poor design but planned obsolescence.
The sad thing is that as far as I can tell, GE is probably still the best fridge company for bang for buck? Maybe LG or BOSCH if willing to pay premium?
Yes, GE has been doing this recently, and they are also the company behind the RFID water filters, which are massively unpopular.
Planned obsolescence is absolutely something that occurs in modern appliances, and they seem to be becoming increasingly prevalent over the last year, at least from what I have observed.
I also encountered this issue with a four-year-old, bottom-freezer, French-door GE refrigerator. I was unable to supply power to the evaporator fan motor in the freezer section, and we ultimately had to condemn the refrigerator.
There are several things to unpack here. For starters, the motor operates at 12 volts, so I cannot simply drill through the back wall, run a few wires, and get the fan running normally like I could in the good old days. You are just out of luck.
What bothers me most, though, is that I do not understand the logic behind planned obsolescence. There is absolutely no guarantee that this customer will go out and buy another GE refrigerator. In fact, they are much more likely to buy anything other than GE after experiencing this kind of failure in a four-year-old appliance.
So, I have to assume this is incompetence rather than planned obsolescence.
In general, I currently recommend GE and LG appliances, particularly here in the United States. I do not recommend Bosch refrigerators, despite the company's excellent reputation. Bosch makes the best dishwashers on the market, hands down, and I recommend Bosch dishwashers without hesitation.
The problem with Bosch refrigerators is not necessarily reliability. It is parts availability. Although the refrigerators themselves can be reliable, obtaining replacement parts in the United States can be extremely difficult. Parts are discontinued far too quickly, and the domestic supply chain can be practically nonexistent.
I can end up with a two- or three-year-old Bosch refrigerator that needs a water inlet valve, only to discover that the part has already been discontinued in the United States and is no longer available through the domestic supply chain.
An appliance is only as serviceable as the parts available to repair it. Reliability means very little if you cannot obtain the components needed to keep the appliance running.