Technology

I dont agree with every point made, but agree with the overall sentinent. My problem is that the same thing can be said about other retailers, especially the brick and mortar ones. Walmart, Target, Home Depot, ...whoever. They've all done it, and continue to do it.

Small business? Yeah, those essentially don't exist in this context.

I have always said, ecommerce isn't killing brick and mortar retail. They are killing themselves. Why? Because I've never felt like a valued customer at any of the retailers out there. I've been absolutely shit on by all the big retailers out there. And that's not even getting into their policies, politics, and other behind the scenes stuff that I do care about, but it doesn't directly impact my shopping experience.

So then I can buy something online, from a wide selection, with competitive prices, have it delivered to my door quickly, and if there's any issues have zero problem with returns? That works for me.

Now in modern times I can argue that they don't always have great customer service, don't always have great pricing (for what you get), and its not all sunshine and roses. But I don't see a viable alternative.

Find me another retailer online or brick and mortar that can supply me well and treat me well and I'll go. But small business cant compete. And big retailers when they had all the money and power they didn't do that so now that they are the underdogs why would they do it? So it's just not happening.