this post was submitted on 08 Oct 2025
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[โ€“] plz1@lemmy.world 124 points 2 months ago (7 children)

The fact that these photos and PII (personally identifiable information) were not destroyed after the verification process was certified is absolutely atrocious OpSec. I don't even care which of the two companies is ultimately responsible, because they are both responsible.

  1. Zendesk for their bad OpSec
  2. Discord for both outsourcing this AND not having contractual requirements to properly secure and destroy PII when it was no longer required.

I work in IT, and treat PII like it's dangerously radioactive, because in the digital world, it really is.

[โ€“] prole@lemmy.blahaj.zone 10 points 2 months ago

That's because you have ethics

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