this post was submitted on 15 Dec 2025
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An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

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[–] adespoton@lemmy.ca 50 points 1 day ago (12 children)

I’ve been an Apple customer for 35 years. Had an Apple account as long as Apple has had such things. A few years ago (specifically, when Apple started retiring 32-bit apps from the App Store) I saw where Apple was going and created a dedicated account for my Apple ID that’s separate from the one I use for my contact for Apple services.

If Apple locked me out of my account today, I’d lose access to 14 years of app purchases on that account. That’s about it? And at some point I started using an alternative ID for some of my purchases, so I’d only lose access to some of them. And of course, I now keep copies of everything backed up, since they could vanish from Apple’s servers at any time.

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[–] Treczoks@lemmy.world 5 points 19 hours ago (2 children)

Stupid people do stupid things. Like putting all apples in one basket.

Sometimes the lesson that needs to be learned in order to appreciate backups is hard...

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[–] mierdabird@lemmy.dbzer0.com 25 points 1 day ago
[–] elgordino@fedia.io 19 points 1 day ago (1 children)

If you do store your data, like me, in iCloud and Apple Photos then you should still take a backup.

The easiest way to do this to request a data export of all your Apple data. It’s then prepared into zip files you can download onto a local storage device.

I do it about once a year, which for me is a reasonable balance between risk and impact.

Here’s a guide: https://www.macrumors.com/how-to/get-a-copy-of-your-apple-account-data/

[–] hogmomma@lemmy.world 7 points 1 day ago (2 children)

You're not wrong about anything you're saying, but I'm learning that a LOT of people are either / or with phones and computers; I know fewer and fewer people who have both. Making a local backup is ideal, but many can't or don't have that option.

[–] bytesonbike@discuss.online 6 points 1 day ago (1 children)

but I'm learning that a LOT of people are either / or with phones and computers;

My knee jerk reaction was to say something smart ass like "well they should get a computer" but you're absolutely right.

The customer service woman I talked to was surprised I could talk to her and browse the internet (on a laptop). She told me most people use their phone for everything. I met college kids who were typing their papers on their phones. My mom never owned a computer until I gave her one, and she leaves it in the corner "for emergencies".

I have no answer. People will continue uploading their lives into Google photos, Facebook galleries, whatever - with no backup, and hope those companies store their data. I think the average person is fucked.

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[–] Th4tGuyII@fedia.io 13 points 1 day ago (1 children)

Everyone always learns the hard way, just the same as I did - one copy is usually as good as no copies at all.

For data you can't afford to lose, the 3-2-1 rule is king. Original, cold local, and remote.

[–] ripcord@lemmy.world 3 points 20 hours ago (2 children)

Nothing said he didn't have backups of data

His blog post says he does have backups of the data

[–] kamen@lemmy.world 5 points 20 hours ago (1 children)

If that's true, then the title is misleading and clickbait-y.

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[–] 4grams@awful.systems 17 points 1 day ago* (last edited 1 day ago) (3 children)

I’m not blaming the guy, but he seems smart enough that he should have known better. Data isn’t secure if it’s in a single location, he gave up control and the inevitable happened.

I do not trust anyone with my data, the more important, the more sure I am that I have copies in several locations, including ones that are entirely in my control. My photos exist on multiple devices, cloud, my selfhosted immich server and my offline backup. Same with documents and other important data. My ripped movie collection is not backed up since I have the physical media.

Do not give up control, the systems are all setup to give you the illusion of security, but then this kind of thing happens. Maybe I’m extra paranoid since I’ve been the victim of identity theft but I’m comfortable with my level of paranoia.

Update- for the record, yes, Apple needs to make this right. I DO NOT blame the victim, my comment is here as advice, not to shit on the dude.

[–] chrash0@lemmy.world 39 points 1 day ago (6 children)

i think it’s easy to make comments like this from the peanut gallery, with the benefit of hindsight and a self-selected group of users who will agree. but Apple should be legally obligated to address this. the solution can’t be “this idiot didn’t spend his nights and weekends doing 3-tier backups and high availability infrastructure diversity!”; that’s not scalable. if we just accept that companies can do this, they will continue to. but this has been on the front page of HackerNews. it’ll probably make it to Tim Apple’s desk eventually, so we’ll see what shakes out.

[–] Typhoon@lemmy.ca 7 points 1 day ago (1 children)

Apple should have to address this but backups are ALWAYS the solution.

If he only saved on his hard drive and lost access we'd say it.

If he only saved on an external drive and lost access we'd say it.

If he only saved on a thumb drive and lost access we'd say it.

But for some reason he only saved on Apple's servers and all of a sudden we aren't supposed to say it?

No. Always make backups of important data. Always.

Hopefully Apple gives him access back but let this be another reminder to everyone to never allow for one point of failure for your irreplacable data even if it's a big corporation.

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[–] sp3ctr4l@lemmy.dbzer0.com 3 points 20 hours ago* (last edited 20 hours ago) (2 children)

Why isn't this posted in Leopards Ate My Face?

... this person... trusted... all their files... on someone else's computer?

... they... trusted a giant... tech corporation... to... care about them?

How is this person a developer?

Normally I'd say "clearly this person has never worked in software developement"... but apparently they have, and are just very naive?

... Maybe he just somehow never once spoke with someone who worked with databases ... ???

[–] sin_free_for_00_days@sopuli.xyz 4 points 17 hours ago

He also says that he has backups, so "lost" seems a little apocalyptic. Hard to feel too bad for someone who is that invested in a corporation though.

[–] Krudler@lemmy.world 6 points 19 hours ago (3 children)

I think you're forgetting that 90% of developers are barely competent at best.

If this upsets the reader and reader's a dev, remember I'm talking about the other people not you =)

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[–] thesohoriots@lemmy.world 10 points 1 day ago (2 children)

I’m a little curious as to why they used a gift card and didn’t just pay with their own card. Seems a hassle to add the extra step.

[–] Wildmimic@anarchist.nexus 24 points 1 day ago (1 children)

Maybe they were gifted the gift card - Or they default to purchasing their Apple stuff using gift cards only because they don't want their credit card data saved on Apples side. Who knows?

[–] athairmor@lemmy.world 13 points 1 day ago

Yeah, there could be lots of reasons. I’ve gotten Apple GCs with cash back rewards from my credit card, for example.

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[–] the_q@lemmy.zip 9 points 1 day ago (1 children)
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[–] Buffalox@lemmy.world 9 points 1 day ago

Having all my data stored with proprietary services is so nice, I don't have to worry about anything.

/S

But that's actually how the average idiot think.

[–] mintiefresh@piefed.social 9 points 1 day ago

It would honestly suck if everything you have is tied to one account.

Definitely a good lesson to has alternatives and back ups.

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