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So a few years ago Kohls fired most of their LP staff. Their thinking was "We still have theft, so let's save money by firing all LP and it will pay the difference of theft" SUPRISE! Theft went up 5x and now they can't hire the people back because they got new jobs. I'm sure they have the CEO a raise for that brilliant idea.
I feel like being a CEO is the easiest job on the planet. You can fail and make the dumbest decisions possible yet still be grossly overpaid with little to no consequences
You think the decision is dumb. But for them the decision to reduce staff headcount probably improved the company's bottom line at a crucial moment when their performance-related bonus was being calculated. And it also opens the door to sideways promotion.
e.g. Twatty McBallbag Ltd:
profit with loss prevention staff = 10 million
profit the first month after all loss prevention staff were fired = 12 million
profit the sixth month after all loss prevention staff were fired = 6 million
After the first month, they claim responsibility for the increased profit of 2 million (as a result of reducing staff costs) and get their performance related bonus. They also get to write "While CEO at Twatty McBallbag Ltd, I increased profit by 20%", on their CV and move on to a new, bigger company with profits in the 100s of millions.
Here we call them the "inflation compensation check-out"
Yet another way for the wealthy to steal productivity.
I get some of you like it and that’s fine but I hate it on principle.
The theft will continue until service improves.
I like the self-checkout because it feels like I'm wasting less time at the checkout. I scan everything while walking through the store so when I get to the self-checkout I just have to pay and I'm out.
The only store where I like the regular checkout is Aldi because those cashiers are fast and the belt is long.
The worst checkout system we have is in a store called Colruyt. The cashiers have to load everything from your cart to an empty cart while they scan it. It was already a slow system and it got worse since they installed 'smart' cameras above the checkout to scan the codes instead of using the handscanner.
"Oh this is a PS5? I thought it was bananas."
The home depot near me has only self checkout .... I guess it was such a problem that they now have a team of workers standing next to each station to 'assist' with checkout.
Capitalism breeds innovation
The Lowes near me does the same. Their only job seems to be trying to sell a shitty credit card, and I guess making sure nobody steals shit?
But yeah, it feels like they put in self checkout to save money on labor, then lost money to theft, so now they pay people to just watch you do self checkout instead of having them do the checkout like they were doing in the first place.
I've shoplifted at a self-checkout once, because the bag of chips i was trying to scan kept bugging out the machine
Organic bananas are just bananas in my book
“Aren’t all bananas organic, officer? I have never seen a synthetic one”
I occasionally "steal" a bag because I forget about it up until the point I have to start bagging, but I can no longer add new items
I never have but damn have I thought about it a few times
Self checkout works just fine in Sweden, the only people with an issue are dementia-ridden elderly (but they can't make sense of how to pay with a debit card either).
I hope you get dementia
Please don't make me go to the checker who can't stop sharing about their super boring life! The machines only beep.
I like learning about other people
It helps distract me from my boring life lol
that's crazy, here everyone is installing them and they seem to be paying for themselves many times over.
In theory they can save a bunch on labor costs by having 1 person look over the lot and being ready for help vs having an army of clerks.
NGL I dig self checkout
They also saves us from hearing the privileged "can you open a line more" idiots and playing the game where old people pretend that they never learned how to queue.
If I want human interaction, I will go to a human, not a grocery store.
I'd actually be happy if they can remove the cashier job completely, so nobody has to waste their life ringing up other people 's shit, while getting abused by same people. Hardly anyone takes pride in doing that job anyway.
Despite machines and AI we don't really see increasing unemployment. People simply do more interesting things.
I'm all for protecting workers, but we don't do that by keeping them in dead end jobs.
I like not having to make smalltalk, or answer dumb questions, or refuse to donate to their charity. If I'm listening to a podcast, I like not having to pause it.
Even before they banned plastic bags, I was biking to the grocery store, so I'd either be loading up panniers or a big cargo backpack (or sometimes both). Because of that, I want heavy and/or sturdy things at the bottom and things I don't want crushed at the top. Even if I load things onto a conveyor belt in that order for a cashier, they somehow manage to pile them up so I have to fix the sorting later.
So, I'd like a self-checkout system...
IF IT WORKED!
Problem 1 is that the bags I bring to load up don't work with their system. Apparently if my bag flops over while it's on the loading area scale, the machine detects that as my trying to scam the system, so it lights up red lights demanding action from the supervisor human. So, even though we're supposed to bring our own bags, and they don't let us have plastic bags anymore, their stupid self-checkout system is still basically designed to only work with plastic bags.
To avoid the problem with bags, I've had to put my bag on the floor and just load up the scale with groceries, and only then to slowly load up my bag. That takes a lot of the efficiency of self-bagging away. But, even if that works, a lot of time the things don't scan properly. A lot of the time when there's a 2 for 1 deal, or 30% off deal, or something, it still scans at full price. How do you get the proper price? You have to call over the supervisor human... who is often dealing with someone else's problem.
So, most of the time, I deal with the smalltalk, the dumb questions, and all the frustrating parts of dealing with human checkout even though I'd prefer to deal with a machine.
The best system I've tried works by an app. You scan the items with your phone as you pick them up and put them in your bag while still in the app store. Pay in the app and then just leave. They can check your bag if they want to, and there's camera surveillance.
The self-check out systems don't really do anything better than that anyway. It a waste of time in my opinion and only encourages people to cheat. They still need to do random checks and camera surveillance.
Or you streamline and speed up the cashier like Aldi. Two areas where the groceries can go, with two card readers as well. They are scanning the next person while the previous is waiting for money processing and does the bagging
Yeah, it's the training, definitely not anything else.
i mean... alls soda cans weight the same.. why buy the expensive monsters wen you can pass a cheap one instead
How do you do that though.. you have to scan every barcode and if you get chosen for a random check the shop employee will scan all codes again and you face the risk of being reported to the police for shoplifting.
Or does the US have some different system?
I have, in the US, never seen a person "randomly selected" for a grocery rescan. I imagine the first store to try it would get sued for discrimination within short order. I have seen many kinds of shoplifting done multiple times though:
Some stores do a receipt check but they almost always just do a count and don't have time for detailed looks. Supposedly several US stores (Amazon-owned Whole Foods is notorious for it) will save up security footage of chronic shoplifters to wait until they've stolen enough to bring federal charges.
There are cameras all over self-checkout but it's easy enough to palm things or slip expensive items into your bags without it being obvious. Maybe with AI they can start scanning every video for signals but it seems to me that only the really bold and overt thieves get caught.
Ah ok, so that's likely the difference then. Here the display at the self scan machine randomly decides to halt and wait for an employee at the moment you want to pay. And the employee has to rescan everything in that case. If you clearly shoplift you are reported to the police and you will receive a fine of several hundred euros. I don't see how this can be seen as discrimination though, the machine doesn't have eyes or ears, it only knows the products you have scanned.
im not in the us.
Took me longer than I'm proud of to realise that 500g of pasta weighs the same as 500g of beef
This guy needs training for self-checkout? Lol