this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

Comments

(page 2) 7 comments
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[–] Fontasia@feddit.nl 2 points 1 day ago (7 children)

No one at Microsoft gives a shit about what you are doing, they want to know what updates broke.

[–] mpramann@discuss.tchncs.de 2 points 1 day ago

Then why are they making so mich revenue through search ads? Brother stop being so naive.

[–] chemical_cutthroat@lemmy.world 1 points 1 day ago (1 children)

They do give a shit about what the collective is doing, which is ironic, because the people that want things to change are the people that stop Microsoft from seeing what they are doing. When the power user opts out of letting Microsoft see how they use Windows, it pushes Windows user base more towards the center, as Microsoft sees it. So, when a feature is lost, a user can't claim that the feature was load bearing because their use-case is self-muted. Of course, you can always just switch to Linux and hope whatever feature you want has enough support from the community to maintain status in the kernel, but that's just trading one engineer for the other.

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[–] NecroticEuphoria@lemmy.ml -1 points 1 day ago (4 children)

Completely disagree.

The only two reasons for telemetry are selling your data, or outsourcing QA.

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