this post was submitted on 18 Apr 2025
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People have been predicting Steam will do a heel turn for more than a decade. But, their consumer-friendly policies and ease of use have kept them the dominant platform despite immense spending from other companies.
They're still a store, and I don't think anybody's confusing them with a charity. But, a nearly 20 year track record suggests that they know that being trustworthy and consumer-friendly is essential to their long-term financial success.