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296

Comcast keeps losing customers despite price guarantee and unlimited data (arstechnica.com)

submitted 19 hours ago by IcedRaktajino@startrek.website to c/technology@lemmy.world

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Comcast's attempt to slow broadband customer losses still isn't stopping the bleeding as fiber and fixed wireless competition intensifies. In Q4 2025 alone, Comcast lost 181,000 broadband subscribers, even as it leans harder into wireless bundling and other business lines like Peacock and theme parks. Ars Technica reports:

The Q4 net loss is more than the 176,000 loss predicted by analysts, although not as bad as the 199,000-customer loss that spurred [Comcast President Mike Cavanagh's] comment about Comcast "not winning in the marketplace" nine months ago. The Q4 2025 loss reported today is also worse than the 139,000-customer loss in Q4 2024 and the 34,000-customer loss in Q4 2023.

"Subscriber losses were 181,000, as the early traction we are seeing from our new initiatives was more than offset by continued competitive intensity," Comcast CFO Jason Armstrong said during an earnings call today, according to a Motley Fool transcript. Comcast's residential broadband customers dropped to 28.72 million, while business broadband customers dropped to 2.54 million, for a total of 31.26 million.

Armstrong said that average revenue per user grew 1.1 percent, "consistent with the deceleration that we had previewed reflecting our new go-to-market pricing, including lower everyday pricing and strong adoption of free wireless lines." Armstrong expects average revenue per user to continue growing slowly "for the next couple of quarters, driven by the absence of a rate increase, the impact from free wireless lines, and the ongoing migration of our base to simplified pricing." Comcast Connectivity & Platforms chief Steve Croney said the firm is facing "a more competitive environment from fiber" and continued competition from fixed wireless. "The market is going to remain intensely competitive," he said.

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[–] mesamunefire@piefed.social 9 points 14 hours ago (2 children)

I dont like my ISP but it does let me use whatever ports I want for self hosting. Comcast does not without extra fees and even then its very expensive.

[–] jim3692@discuss.online 3 points 13 hours ago (1 children)

I used to port forward, but I have stopped doing it. I don't want to have open ports on the same IP that I use for internet browsing.

I have my local server connected, via WireGuard, to a cheap nearby VPS. All my services are exposed from that VPS.

This configuration also offers full portability to my home server, allowing me to switch to any ISP, or even move to mobile data, if I have to.

For applications that require even lower latency, like remote gaming, I use Tailscale, which can traverse the NATs and create direct connections between the devices.

[–] mesamunefire@piefed.social 3 points 13 hours ago

I just have a firewall and call it a day. No more extra services, no extra money, and as long as 80/443 are good externally and a couple of others im good. Its a small server, I dont even have ssh open outside the network.

[–] IcedRaktajino@startrek.website 2 points 13 hours ago* (last edited 13 hours ago)

I don't even bother with local ports anymore. It's just too much hassle when I switch providers, email services all seem to universally sinkhole anything originating from a residential IP even if I am able to convince them to unblock 25/TCP, and I refuse to pay extra for a static IP or upsell to business class at a massive price increase.

My ISP, while otherwise fine, still has not rolled out IPv6 yet and the DHCPv4 lease duration is short and will randomly assign a different IP rather than renewing the lease on the existing one. I don't like relying on dynamic DNS or relying on running a daemon to update my public DNS records when my public IP changes. Been there, done that, and bought a crappy t-shirt at the gift shop.

I've had a VPS for close to 10 years now that is my main frontend and, through some VPN and routing trickery, allows me to have my email server on-prem but use the VPS for all inbound and outbound communication. A side effect benefit of this setup is I can run my email server from literally anywhere and from anything with an internet connection. I've got a copy of my email stack on a Pi Zero clone that stays in sync with my main one. During long power outages, I can start that up and run it from a hotspot with a power bank running it for almost 2 days (or indefinitely when I'm also charging the power bank from a solar panel lol).