this post was submitted on 26 Feb 2026
549 points (98.2% liked)

Technology

84041 readers
3621 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots


founded 2 years ago
MODERATORS
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

you are viewing a single comment's thread
view the rest of the comments
[–] titanicx@lemmy.zip -2 points 1 month ago (19 children)

Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms. 

[–] XLE@piefed.social 4 points 1 month ago (1 children)

Do I have to give Chick-fil-A credit for actually treating their employees right, or do they just mandate the friendliness?

[–] prole@lemmy.blahaj.zone 2 points 1 month ago

It's 100% mandated, no shot people say "my pleasure" naturally

load more comments (17 replies)