I'm inclined to agree however much I understand both sides. We just want to do our work, we don't want to annoy and scew over customers, we don't know them, we don't even have to time too, we just want to be proud of our work. Most half assed jobs happens because management rushes us, trying to get us to smash out 2 hour jobs in 30 mins.

The GPS thing is an idea if someone is really concerned, but the cars we work on have them built in that customers can see on their phones, even get warning if the car accelerates quickly or turns a corner quick, etc.

Having to control my mouth for 90% of a full workday while making peanuts for a job that's not even customer facing sounds like hell. Surveillance culture is getting out of hand.

Personally, I'd pay extra based on how funny the talking shit was. Roast me, fellas! Make fun of all the clutter on my back seat! Laugh at the brake lights that illuminate the inside!

I have seen these, these are cool and nice addition that some workshop supply, I've seen these commonly for shops who carry out pre purchased inspections or other vehicle safety inspection. Our shop has a similar process but for vehicle warranty or diagnosis process, sometimes we supply these videos to customers if they request.

We do what we can to respect customers, personally I'll leave notes for a customers occasionally, situation like emptying glove boxes when changing pollen filters and apologize if I put things back incorrectly, same with boots when doing spare wheels pressures, but our shop tries to put as big of a disconnect between mechanics and the customers, and in the world of dealerships, this is the normal in my experience, the service advisor you talk will never touch your car, and the mechanic who works on the car, you will never know, and this is usually how it goes. Some independent shops are less like this, but still distance customers and mechanics where they can, which I honestly see as being okay, mainly as a lof the most skilled mechanics I've dealt with have the least people and communication skills.

Mercedes service shops do this too 😍

It wouldn't be your policy

When you deliver your car to our shop, you have to sign waivers of what rights we have to your car, and because you sign them, we do run the customers through what everything means, but one if those that you have to initial next to is agreeing to our right to disconnect to camera. It is a little sketchy as I believe in that policy they explain it is to "protect company proprietary tooling" or something along those line. It is dumb, but no, we do have the right to disconnect the camera

I don’t think anyone under the age of 70 even looks at the BBB anymore.

Ay, glad it works out! ☺️