this post was submitted on 10 May 2026
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Technology

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Airbnb CEO Brian Chesky: AI now writes 60% of its new code; AI support bot now solves around 40% of customer problems without human intervention (piefed.world)
submitted 2 days ago* (last edited 2 days ago) by beep@piefed.world to c/technology@beehaw.org
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cross-posted from: https://piefed.world/c/tech/p/1097630/airbnb-ceo-brian-chesky-ai-now-writes-60-of-its-new-code-ai-support-bot-now-solves-aroun

AI is changing how we build and innovate. Nearly 60% of the code our engineers produce is now coauthored with AI—roughly twice the industry average, by our estimate. This isn’t just an efficiency story. It means our teams are shipping faster, iterating more quickly, and delivering more improvements to guests and hosts than we could before. We’re converting AI adoption into real product wins, and we’re just getting started.

The clearest example is customer support. For guests who contact support through our AI Assistant, over 40% of issues are now resolved without a human agent—up from roughly a third in Q4 2025—with significantly faster resolution times. We saw our cost-per-booking decrease about 10% year-over-year in Q1—a meaningful trajectory we expect to continue as we further improve AI customer support this year.

Source: Airbnb Q1 2026 Earnings Call(PDF), Page 4.

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[–] JakenVeina@midwest.social 27 points 2 days ago (1 children)

"Solves" or "annoys customers to the point that they give up and cease being a future customer"?

[–] greybeard@feddit.online 8 points 2 days ago

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