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Yep, and it generally has fewer sharp corners. Like last time I checked, in order to set up quick sync, you have to manually check each codec you want to offload to hardware. And if you select one that isn't supported by your hardware, you find out when you try to play that. So it means carefully cross-referencing with the Wikipedia page for your quick sync version. Plex just has an enable hardware transcoding check box and it figures it out for you.
There's also some features like smart playlists that I remember needing to set up plugins for whereas Plex supports it out of the box.
Of course ther are other things where jellyfin comes out ahead, like surround to stereo down mixing - I could never get the center channel (dialog) to be at a good volume when down mixed to stereo on my TV, but it just works and produces the correct volume in jellyfin.
But ultimately I think what causes all my users to prefer Plex is that the official app is polished and consistent across all platforms. The official jellyfin one looks like a programmer put it together with bootstrap components, and my favorite alternatives (like findroid) are in active development (I do donate on a reoccurring basis though in hopes that it reaches a level of polish matching Plex)
I don't think transcoding is that difficult if you've already set up your own server. Like, that's only a thing the admin would have to figure out and it's a quick lookup.
I do agree with the client UI issue tho, and would like to add that the lack of a per-user watchlist is a pretty baffling decision given that it's been widely requested for years and years and it would make it enormously more comfortable.
Wait, Jellyfin doesn't have per user watch lists? Forget making it externally available to other people, this is something I need within my own household. I haven't installed Jellyfin yet, but I had not anticipated this feature being absent. How do you work around it?
It's not, and I didn't say it was hard. Just that it's a sharp corner that jellyfin should fix if they want to make it as one click as Plex is. It's another part of the setup where you have to pay attention and get every check box right or it'll not work as intended. I found it annoying to have to look it up and I've been in software for 15 years. I don't doubt that any newb would find it frustrating. I remember seeing that it was planned to have hardware transcoding codec support auto detected but IDK if that has happened yet.
It's especially annoying because jellyfin doesn't just copy the support matrix into their docs, and the one on Wikipedia is by processor generation codename, so you have to look up your processor and get the codename, then reference the Wikipedia table and go down each codec and not make a mistake. Even though it's "not hard" I still go back to that section because I second guess that I checked everything right thinking that I've caused some issues with a mistake. It's additional cognitive load that isn't worth defending if you want jellyfin to be good.