this post was submitted on 06 Jul 2026
107 points (73.2% liked)
Technology
86110 readers
3323 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 3 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I think he is saying that he thought providing good support will be appreciated by users but it's not. People complain about not being able to reach support and companies using chatbots for everything and he thought that the though offering quality support will be seen as something positive by customers. Turns out it's not. You can just as well let bots handle it because people will stay unhappy no matter what service you provide.
The headline was invented by OP. The author is not really justifying telemetry. He's just saying good support is worth less than he thought.