this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] Alvaro@lemmy.blahaj.zone 49 points 23 hours ago (2 children)

Telemetry is fine, it's the abuse of it that is the problem.

If a project is clear about it, takes the minimum necessary data, and anonymizes it, make a clear and reasonable retention policy, then I am all for it.

[–] Fedditor385@lemmy.world 1 points 2 hours ago

What is "minimum necessary data"? Or does everyone define that for themselves?

[–] apudgypanda@lemmy.zip 13 points 21 hours ago (1 children)

very reasonable take. I work in games and some companies just use telemetry to keep activity logs sorted into neat buckets for the purpose of debugging, or recognizing patterns that lead to issues. Other's will use it excessively, with a heavy focus on marketing and store fronts and use that to shovel more product to a consooomer (which I hate).

It's a very useful tool though for debugging when used properly.

[–] femtek@lemmy.blahaj.zone 3 points 16 hours ago

Yeah, when I play tested games game when I was younger it was a part of it. I'm fine with telemetry if it's only used for testing, fixing issues, game balance, ect. When it's used for selling stuff or tracking me across the Internet or irl is where I have an issue.