this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] kayazere@feddit.nl 4 points 1 day ago (3 children)

A/B testing without consent is unethical. This doesn’t fly in any scientific fields, yet the technology industry doesn’t think twice about experimenting on users without consent.

[–] Miaou@jlai.lu 1 points 8 hours ago

Swapping two tabs in an SPA, how fucking unethical

[–] if_you_can_keep_it@lemmy.world 4 points 23 hours ago (2 children)

I think it's a bit of a stretch to consider A/B testing under the same umbrella as subjecting somebody to a scientific study. A/B testing can be selling different products in different stores or trying different pricing strategies. There are certainly shady things you can do with A/B testing, like trying out dark patterns, but require consumers give consent for any kind of market experimentation?

[–] phutatorius@lemmy.zip 1 points 9 hours ago

Yeah, it depends on the potential adverse impact. On a web app that does nothing significant, it doesn't matter. If life and limb are at risk, or someone's money, that's different. And if it's a bug fix, you need to consider the consequences of not fixing it too.

[–] kayazere@feddit.nl 0 points 13 hours ago
[–] fonix232@fedia.io 2 points 22 hours ago

What a load of bollocks.

Nobody owes you anything, especially if it's a free service. And A/B testing is pretty much the only way to get reliable results on how a feature may shape user experience.

Or would you rather companies just delivered features without any care how it affects users?