this post was submitted on 06 Jul 2026
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98
Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 1 day ago by Fontasia@feddit.nl to c/technology@lemmy.world
46 comments fedilink hide all child comments
 

cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] mabeledo@lemmy.world 8 points 22 hours ago

Wholeheartedly agree with OP.

When people think of telemetry, they think of Microsoft, or Google, or Apple. But pretty much every single player in software out there uses telemetry one way or another, and they don’t use it for ad tracking because there are already better and more specialised tools for that.

Bug reports coming from non technical people are worthless. Sometimes, they might trigger some further investigation, and that’s it, because they don’t have enough detail to be useful. Telemetry is the only realistic way of debugging these issues.