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submitted 1 day ago by Fontasia@feddit.nl to c/technology@lemmy.world

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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] kuberoot@discuss.tchncs.de 3 points 20 hours ago (1 children)

I believe that's what they're saying, that if released software has any bugs that users encounter, and the developers want to know about them to fix them, they're "outsourcing QA" to the users.

So yeah, good luck creating software and updates with literally no issues :P

[–] NecroticEuphoria@lemmy.ml 1 points 19 hours ago

QA happens before release. Of course that doesn't prevent some bugs from slipping through, but instead of waiting for the user to break stuff, I broke it on purpose, working in QA.

I seriously don't trust any telemetry. Maybe my "paranoia" or whatever makes me heavily biased.