this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] aggelalex@lemmy.world 17 points 19 hours ago (2 children)

It also happens because error reporting in applications is garbage in general

[–] Reddfugee42@lemmy.world 6 points 3 hours ago

It also happens because error reporting in applications is garbage in general

Which is because error trapping in applications is garbage in general. Seriously, how many fucking times have you gotten an error ranging from "unexpected error occurred" to the ever helpful "something went wrong. Try again later."

[–] chaospatterns@lemmy.world 11 points 12 hours ago

Agreed. As a software dev, a huge portion of my job has been fixing exception handling and adding centralized error handling to figure out what bugs my users are experiencing. Many devs I worked with seemed to only care about the happy path.