this post was submitted on 06 Jul 2026
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107
Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 1 day ago by Fontasia@feddit.nl to c/technology@lemmy.world
57 comments fedilink hide all child comments
 

cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] phutatorius@lemmy.zip 1 points 9 hours ago* (last edited 9 hours ago)

Telemetry tends to be put in reactively after something broke. Barn door, horse bolted, etc. Also, even when it's done proactively, devs often often aren't aware of what's relevant and actionable in a support context.