Mildly Infuriating
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I work in 911 dispatch, we're not really supposed to log into our personal accounts on the work computers, there have been a couple incidents (not specifically in the 911 center but other parts of our county government) where people have gotten viruses and such from opening links in their personal emails on county computers.
A lot of us in dispatch make pretty heavy use of Google maps. When a caller doesn't know where they are and we're not getting a good location from their cellphone, we can sometimes see a lot of details on Google maps that we can't see on the maps on our dispatch software.
There have been a couple times a caller has described a house to me and a general area that it was in but not the exact address, but I was able to get that address from looking around on satellite view and street view.
Sometimes we can see businesses and other places on it that aren't in our system or come up as something slightly different, like maybe everyone calls a school "the Smith School," but the actual name of it, and how it's listed in our system is the "John Q Smith Preparatory Academy" so if I search in our system for "Smith School" I won't find it, but if I look on Google maps I might see that pop up.
There's cases where like if the call is on the border between 2 towns and I need know which department to dispatch, I can look on maps for little landmarks that probably wouldn't be listed in any map software so that I can ask something like "are you on the same side of the road as the house with a big statue on the front lawn, or are you across the street from that house?"
Point is, it's a very valuable tool for my job in situations that can actually be life-and-death sometimes, and since I can't log in to it at work, I worry about getting shut out from features I use or even out of the service entirely.
Up here in Canada, most of our dispatch services use google maps within the primary system as the base map layer with an option to launch our system on the software's own cartography as backup but those maps are fairly out of date for the most part.
Beyond that, we have a provincially run platform that is actually even more up to date than Google Maps (and includes way more info, one good example is it gives us every single transformer and power pole across the province). That software gives us numerous base layer options, including Google Maps, satellite, and OpenStreenMaps. Most operators prefer the OSM base layer but having the option to switch rapidly to compare which is more detailed in a given area is so valuable.
That is a point you need to bring up in your official capacity with the 911 dispatch you work for. Tell them what is going on and ask for a system account to be set up for each agent so that it’s just a formal login that is tied to the job and nothing else.
This is the way. It's up to the employer to provide adequate tools for the job, if they decide to make others off-limits.
There's OpenStreetMap. I'm not saying that it's as suitable as Google Maps for you, but it's a possible option.
https://www.openstreetmap.org/
The're not a commercial service, and the database backing it is freely distributable, so it won't get cut off.
It doesn't have Google Street View, though, and attempts at reimplementing such a thing have been pretty weak, so if you need that functionality, won't help.
I have tried open street maps it didn't even have my address correct. It was absolute trash. There are very few things that actually work and work well when you need them to work. I would never trust that service to work well. It relies far too much on individuals to fix everything wrong with it. I had to submit my correct address to it which took several weeks to correct. And that's just one address that I looked at that's a standard address no big deal shows correct on every other map out there but if I were trying to rely on that for life-saving services hell no.
The service is as good as the community who updates it. The more people using, the better it becomes. Be the change you want to see.
I don't want to be the change to make it happen. I don't want to be the beta tester of a product that's supposed to be getting me around. What I want is I want a product that works I want something that functions when I need it to. When I go to an area that I am unfamiliar with and I'm using maps to try to find a house location a business whatever it is I don't want to have to go in and beta test somebody else's shit. That's how Matt's work.
Then stop whining about a community project and fucking buy a physical map.
An ironic twist to the tragedy of the commons.
Separately, you should read https://en.wikipedia.org/wiki/Seeing_Like_a_State and look at the context of why things are unfamiliar in the first place.
Well we also have to take solar flares and GPS satellites into account. Can only do so much on a terrestrial level.
Biggest issue I had, was my own address wasn't accurate. Like didn't exist. The one they showed at my house, was inaccurate. So if I can't even map my own house, then if I go into a place I'm not familiar with......
I agree with all your points. Just wanted to add that for bicycling, the OsmAnd app is superior to Google Maps, simply because the Google Map app doesn't honor modified routes.
On the desktop, Google Maps lets you map bicycle directions, but they're dangerously bad. Dangerous routes when it could have preferred a bike route or greenway, not understanding that sometimes you have to become a pedestrian for a few feet and use a crosswalk, or cross a patch of dirt, etc. And you have to force it into a safer route by adding the "drag to change route" dots and dragging them to the roads it should have used. However, if you share that route URL with the Google Maps app, it ignores all the changes and reverts to the bad route.
So instead I have to put that URL into GPS Visualizer and convert it to a GPX which OsmAnd honors. There are other GPX conversion websites too, but I've noticed subtle changes to my route when I was using those other sites.
All this could be avoided if the Google Maps app would just honor the desktop URLs, but it's been this way for years so I doubt it will ever happen.
EDIT: fixed the link
Next gen911 is going to fix this I work for county making the maps for Newworld or whatever dispatch system you’re using. Soon the whole county will be running on NG911. You can look it up but it basically replaces using the old lookup your system currently uses that comes from a master list Verizon and att own.
I really don't see how NG911 is going to help when all my callers can tell me sometimes is something like that they're near some trees, a big rock, and a brick wall. That's not exactly something I can punch into my CAD. Or when it's a 3rd party caller for their grandmother in a different town who needs help, but all they can give me is that it's a big yellow house about 2 blocks from the elementary school with a statue of a cow on the front lawn.
There's a lot of cool things that NG911 can help with, some of it is already implemented in my county, but they're largely not the things I use Google maps for.
Because you’re not trained on it yet. New world sucks and so does the ally list from the phone companies. This is based on geospatial information and has been proven and is active in some counties working better and more efficiently. Everything you said is exactly what every dispatcher says when they get new tech you’re afraid to learn something new that’s better.
Those are the vibes you're giving now. How about you actually try to explain how NG911 is gonna help with those scenarios I gave, because I don't see any way the technologies involved that I've been told about are going to save me from having to manually look around on Google maps (or similar kind of service) to figure out where I need to enter a call.
Sure, I suppose they'll be able to send me a picture or a video, instead of trying to describe it to me, but I'm still going to need to match that up to the real world somehow.
And sure, maybe our location data will be a bit better, but if they're driving 5 minutes before pulling over to call, that location data won't tell me what side of the road they were on when the accident actually happened.