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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Technology
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This isn't a surprise to anyone except fucking idiots who can't tell the difference between actual technology and bullshit peddlers.
Which honestly seems to be an overwhelming majority of people.
Tech companies took a pretty good predictive text mechanism and called it "intelligent" when it obviously isn't. People believed the hype, so greedy capitalists went all in on a cheaper alternative to their human workers. They deserve to lose business over their stupid mistakes.
But we need to fail faster, and be agile into the cloud!