this post was submitted on 13 Jun 2025
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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 day ago by bimbimboy@lemm.ee to c/technology@lemmy.world
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[–] Trollception@lemmy.world 1 points 21 hours ago (1 children)

You don't have to use the platform.

[–] PumpkinSkink@lemmy.world 2 points 20 hours ago (1 children)

Unless I want to access customer service...

[–] Trollception@lemmy.world 1 points 20 hours ago* (last edited 20 hours ago)

What? This isn't the only way to reach support, it's just one of many options for these companies. Just use email or whatever support form is on the website.