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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I use it almost every day, and most of those days, it says something incorrect. That's okay for my purposes because I can plainly see that it's incorrect. I'm using it as an assistant, and I'm the one who is deciding whether to take its not-always-reliable advice.
I would HARDLY contemplate turning it loose to handle things unsupervised. It just isn't that good, or even close.
These CEOs and others who are trying to replace CSRs are caught up in the hype from Eric Schmidt and others who proclaim "no programmers in 4 months" and similar. Well, he said that about 2 months ago and, yeah, nah. Nah.
If that day comes, it won't be soon, and it'll take many, many small, hard-won advancements. As they say, there is no free lunch in AI.
And a lot of burnt carbon to get there :(
Have you ever played a 3D game