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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Man, if only someone could have predicted that this AI craze was just another load of marketing BS.
/s
This experience has taught me more about CEO competence than anything else.
There's awesome AI out there too. AlphaFold completely revolutionized research on proteins, and the medical innovations it will lead to are astounding.
Determining the 3d structure of a protein took yearsuntil very recently. Folding at Home was a worldwide project linking millions of computers to work on it.
Alphafold does it in under a second, and has revealed the structure of 200 million proteins. It's one of the most significant medial achievements in history. Since it essentially dates back to 2022, we're still a few years from feeling the direct impact, but it will be massive.
That's part of the problem isn't it? "AI" is a blanket term that has recently been used to cover everything from LLMs to machine learning to RPA (robotic process automation). An algorithm isn't AI, even if it was written by another algorithm.
And at the end of the day none of it is artificial intelligence. Not to the original meaning of the word. Now we have had to rebrand AI as AGI to avoid the association with this new trend.
Yup. That was very intentionally done by marketing wanks in order to muddy the water. Look! This ~~computer program~~ , er we mean "AI" can convert speech to text. Now, let us install it into your bank account."