this post was submitted on 14 Jun 2025
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Have you ever heard a 911 call? People don't speak in complete sentences. Not everyone speaks English. They yell. They cry. They whisper. There's background noise. Sometimes they need instructions on CPR or first aid. They may not know where they are. This is a recipe for disaster.
And those ones would presumably be forwarded directly to the human staff. The point of this system is to filter out non-emergency calls.
And what examples of ai makes you think that it will be 100% accurate because that's what is needed in this situation. Not a single one of those calls can be lost in the shuffle.
If your standard is 100% accuracy and not a single call lost, then the existing human-staffed system fails at that too.