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Very much this.
If you live in the UK download the fucking app.
If all the ppl. bitching about the phone lines just used the app. then the ppl that actually HAVE to use the phone lines (digitally excluded ppl) wouldn't have so long to wait \ phone back every day.
Every time I've needed to contact the gp for something I've done it through the app and then I've either been contacted back with advice \ an appt or an onward referral within 24 hours.
If you need help quicker than 24 hours it's an emergency, if you think it's an emergency but don't want to go to a and e it's not a fucking emergency.
Is the app free of trackers and does it run on open operating systems like google-less Android? As in, no attempts at root detection, trying to use Google Play Services, etc.
I probably don't have to explain this viewpoint on Lemmy as much as to the general public but not everyone who could use a nice locked-down big tech phone that phones home to facebook wants to carry that around all day, nor buy two phones when the govt could also just make it a website that runs on any OS and any device because it's made of open standards
(If this sounds outlandish: this is pretty much what the government-funded public transport app for Germany is like. Want to buy a ticket? Better hope the algorithm likes your payment method, takes your money, and that you can run their software to display your ticket)
You can use the website instead of using the app.
Same login.
Oh, perfect!
Ehh... . Better but not perfect. Not everything on the app is on my web portal annoyingly but most things are. shrug