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United Kingdom (Bristol.)
Used to be pretty decent, but now the NHS is chronically overbooked and underfunded. Ambulances can take hours to come.
Only way to get a GP appointment is to literally call my practice at 8AM on the dot, wait in the queue and hope you're lucky to have your call answered before all the appointments are gone. There is no online booking system, and if you call at any other time, they won't be able to book you in advance unless you're willing to wait months.
My dad (80 years old) has had to go to hospital a few times in the past few years for various reasons, and the longest he's had to wait to be admitted into a ward was 13 hours. He had a hip replacement operation two years ago where he was on an 18 month waiting list.
My GP surgery was the same (except 8:30 not 8:00), but moved to an app a couple of months ago. Given that I suspect the point of it is to allow an AI to triage appointment requests I wouldn't be surprised if yours 'upgrades' as well.