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Would say that GNU/Linux is actually *more * customizable than Windows which then requires more config. For a techie like me, not a downside as I can figure it out.... but wouldn't say this is true for all distros even with vanilla Gnome compared to Windows or something like ZorinOS. IMO, GNU/Linux still takes the cake on this one unfortunately.
Yeah, I understand the mindset behind “if I tell people Linux is easy, they might actually switch.” Getting people to switch means overcoming a lot of social inertia. But the issue is that this makes you an unreliable source when a newbie inevitably runs into issues. They’ll be more likely to go “eh I was told it was easy but this isn’t. I guess it’s just not for me.”
Providing a realistic outlook may make Linux sound less appealing, but it will mean those who do try it are more likely to stick with it.
Yes if you install gentoo or something. I run arch btw(endeavour) and there was no customization needed other than installing an app store of my choice.