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Gamers Bombard Visa & MasterCard With Emails and Calls Over Steam and itch.io Censorship
(programming.dev)
This is a most excellent place for technology news and articles.
I think you are confused about this it works. Steam absolutely does refunds after 2 hours of playtime, it's just that if you have less than 2 hours it's mostly automated and you don't need a reason for the refund.
My bad.
Still, that gives them the discretion to turn you down.
No shit.. you think it'd be fair to devs and creators if you could just buy the game, play it for 15 hours and then get a refund every time?