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Framework are standouts in customer service and warranty; I recommend them because their ethos is repairability and re-use. They design their products for maximum interoperability of parts - so for example of you got one of the original laptops, you could upgrade the internals to new framework parts and buy (or build, or 3d-print) an enclosure for the original parts that still work, and turn it into a file server or whatever. You won't run into this situation you have now, where you can't get a part a few years later because the company themselves can't get one. And, it's all open source, so you can build and modify as you like... and equally if not more importantly, so can everyone else. Robust ecosystems are nice to have!
Very interesting. I’ll have to look more into this company. Thank you for bringing it to my attention!
One thing to keep in mind with Framework is the price, for gaming it's likely you'll want a dedicated GPU which means an expensive Framework 16. Not including required parts that you can buy yourself like RAM and storage, you'll be spending at least $1700.
The idea is that you will save money over time since you can upgrade individual components rather than the entire laptop, but the Framework 16 is still very expensive for the specs you're getting. You'll have to decide if this tradeoff for upfront price is worth it for the upgradability/repairability.
Personally, I have a Framework 13 that I recently upgraded from 12th gen Intel to Ryzen 300 series. I've also had issues with my laptop before and the support was excellent. It was nice that they were able to ship a replacement mainboard rather than requiring me to send in my whole laptop. So the upgrades and repairs are very real advantages on the Framework.
I really appreciate the context here! It’s food for thought.