this post was submitted on 13 Sep 2025
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With printers spesifically I'd bet people don't need to pay for support with Linux as much. Sure, there are models which just won't work, but in general my experience is that printers are mostly plug'n'play with Linux.
A few months ago I did a helpdesk gig on one local small business. They consume a lot of paper due to requirements on their business and they have some fancy KonicaMinolta photocopier. They guys who installed the printer had struggled for hours to get that thing to work on their Win10 machines. I did what was requested and they asked if I could print out notes I wrote for them for reference but immediately started to wonder if that's feasible as the printer was so difficult to install. It took less than a minute for my mint-laptop to locate the printer and start using it. No idea if the printer company techs were just incompetent or if the software for it is bad, but apparently I'm now some kind of tech-deity in their office...
I put that in quotes because geeksquad sometime gets called to literally just connect cables and show the client where the power button is.
And my point is not to blame the clients. My car mechanic may be laughing about me taking the car to do things I can do my self in 5 minutes.
The point is that windows isn't easier. It just has more readily available support and people who start using windows are OK calling someone.
People starting with Linux think that if they find an obstacle, "that's it, Linux bad", instead of paying someone to solve it.