Selfhosted
A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.
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Thank you for your help!
We have fixed it - the problem was that I had already set up DNS records so that Tuta could send emails using our website domain. This was blocking the proper set up of mailgun/transactional emails.
So we worked out how to set up emails for the business separately using the SMPT email server of our web hosting provider - et voila! Email set up works!