this post was submitted on 02 Dec 2025
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32 minutes waiting for Dell Tech Support
Finally get in and they say their system is down.
Is your system based on ChatGPT? I asked.
I think so she says.
fml. ridiculous.
Your first mistake was buying a Dell machine.
Yeah thanks dude. I’ll just stop using computer and try potato instead.
Dell Premier Business actually and their servers aren't bad.
Their service and support however are absolutely worthless.
This has been the case for 30 years. STOP. BUYING. THEIR. SHIT.
Longer than 30 years I assure you.
I buy HPE where I can, but "stop buying their shit" isn't in any company guidelines and even people like me who dictate what the company buys ends up dealing with Dell and Lenovo server dogshit systems from other vendors.
Literally unavoidable.
Have not had that sort of shitty experience with Lenovo servers so far, 4 years in. At least they don't make you license your BMC like HPE does.
I have 3 lenovo thinksystem racks with the oldest being from 2015 and the newest v3 from late last year. I also have various other servers and storage of theirs.
They, Lenovo CAN be good, BUT Lenovo dislikes customers who want to have a 7-10yr life cycle and while we strive to keep it at 5-6 years, some have to go to 7-8 which is where Lenovo gets shitty. Lenovo supports their stuff for 5 years and that's literally not even arguable because they say it everywhere. Yes, you can keep it as long as you want but they, Lenovo will not support it. This is where I try to use HPE as they allow some of their products to get updates for decades... HPE MSA storage, Alletra/Nimble storage and HPE DL3xx servers specifically. We're also an Aruba shop, which is now HPE so it just works best for us.
I'm with you on the ridiculous iLO / BMC crap though.
Interesting perspective you have. Thanks for the info!
We used to have dell workstations at work and they were terrible. At one point we wanted to remove the heat sink on one of the systems because it was full of dust and was overheating, doing this was made virtually impossible by the placement of the screws. I assume Dell made the computer they had access to transdimensional screwdriver that can phase through matter.