A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. The most popular seem to be lighthearted clever little truths, hidden in daily life.
Here are some examples to inspire your own showerthoughts:
If you made it this far, showerthoughts is accepting new mods. This community is generally tame so its not a lot of work, but having a few more mods would help reports get addressed a little sooner.
Whats it like to be a mod? Reports just show up as messages in your Lemmy inbox, and if a different mod has already addressed the report, the message goes away and you never worry about it.
I think the standard US phrasing is, "This call may be recorded for quality assurance purposes." It is a warning to you, but also a concession from them that you may record, since it doesn't say they may record the call, only that it may be recorded.
See, sometimes you really need the passive voice!
I'm not sure that is legally reliable... The word "may" has two meanings, one expressing permission, the other expressing possibility. Clearly they are related, but not the same, so maybe the mean "it might be recorded" rather than saying "permission exists to record it"
It doesn't matter which meaning it is. Either way, if a call might be recorded and you stay on the line, you agree to the possibility of it being recorded. Like wise, them saying the call might be recorded could easily mean it might be recorded by you. There is not an instance where they can consent to only them recording, and not consent to you recording, without a much more legally binding contract.
I always understood it to mean "this call might be recorded" but they are definitely recording. It's like a cheeky "who knows, maybe we'll record maybe we won't" when they are always recording...
By continuing to stay in this call you are obviously agreeing to be recorded unless you have the option to deny the request.
The point is that it's no longer expected to be private. Therefore wiretap laws don't apply. (But check with a state lawyer.)
They are, and you should.
Most States are single party consent for recording. That means if anyone on the call wants to record the call, they can. So you don't even need to ask.
A few States require everyone to consent to the recording. If everyone does, anyone can.
The following states are all-party consent:
IANAL, but if you are in a one party consent state, and they are in a two party (aka all party) consent state, typically all parties must consent.
If you call a customer support line and it says "This call may be recorded for quality assurance purposes", then staying on the line means you consent. I absolutely record all customer service calls, because if it goes absolutely terrible, I love knowing I can just play back what they said. I haven't had to resort to that yet, but it's always good to have it as a backup.
For reference, I just use BCR on my rooted android
Call recording is built in on my galaxy S25
Well, if someone calls me from one of those states, they'll need to announce it otherwise they will be recorded. My phone records every call (single party state).
It only matters if you plan on taking that person to court in their state.
They is why there is the concepts of one party and two party call recording consent.
If you are in a one party area, you absolutely can record the call without telling them.
Not entirely sure how it works with 2 party areas if both parties want to record the call. I am not fro a two party area.
Also it’s often misunderstood to refer to the act of recording itself, when it only relates to permissibility as evidence in court. People can record phone calls wherever. It’s only the usefulness of the recording in court that changes.
It also comes into play for civil damages if the recording is published.
Interesting question: what if the call crosses from a two party area to a one party area?
If the call goes from Georgia (one party) to Florida (two party) can the Georgia caller legally record without the Floridian's consent?
Can the Georgia caller then use the legally obtained recording in a Florida courtroom? In a Georgia courtroom? On national news? If both parties are Florida residents but one party drives into Georgia for the duration of the call?
Interesting question: what if the call crosses from a two party area to a one party area?
The party in the two-party area needs to get consent from the other, but the party in the one-party area doesn't.
Anybody who tells you the party in the one-party-consent area needs to get consent because the call crosses jurisdictional boundaries is a totalitarian piece of shit who believes in extraterritorial jurisdiction.
They do consent. "This call may be recorded" is giving you permission.
If you tell them you're recording they’ll hang up though.
So don't tell them then. Their notice to you covers both of you.
Thats correct. I am in charge of this for our company and basically an option off the main menu that is recorded will give this message before fully transferring to that queue. This allows the reps to not have to say it every single time they talk to someone, which could also mean they forget to. For the extensuons the message plays before they are allowed to speak once someone picks up.
That's a really good point that I hadn't considered.
I'm pretty sure they are. Them telling you that they're recording the call is both them "getting your consent" to the recording (Because you continued the call) and them consenting to the recording. They may not think you will have a copy of the recording, but they basically started by saying the call can be recorded.
In Portugal the law states any party can record as long it gets consent from the other parties, and those consents can be withdrawn at any time.
In finland, you can record any conversation that you are a part of, without asking.
Can you point me to the law that allows that?
Am I reading the correct bit?
Chapter 24, section 5 - Eavesdropping
A person who unlawfully listens to or records with a technical device
- a discussion, talk or other sounds of private life, where these are not intended for his or her knowledge and which occur or arise in a place covered by the right to domestic privacy, or
- secretly, elsewhere than in a place covered by the right to domestic privacy, talk that is not intended for his or her knowledge or for the knowledge of any other third parties, where the circumstances are such that the speaker has no reason to believe that a third party is listening shall be sentenced for eavesdropping to a fine or to imprisonment for at most one year.
An attempt is punishable.
This to me seems like it reads against what you are saying no?
EDIT: And actually, isn't this more about an unknown third party anyway?
two party consent vs one party consent. The more I learn about it, the more I understand why my old boss hated my clarifying questions on business strategy...
consents can be withdrawn at any time.
Hmm, ex post facto?
More to say, if I agree to the recording at the beginning and then a few minutes into the call change my mind, that's allowed.
I can't really wait until an hour after the call, realize I shouldn't have over shared and ring you to say that you can't record our call.
Can they record you without consent where you live?
Single party consent means that you can record yourself, and you can record anything you hear. Your participation in the conversation is your consent.
The only way to revoke your consent is to withdraw from the conversation.
They inform you so that you can retract consent (by hanging up)
The problem is that there's often no alternative means to access the service(s) you need. There should be a way to revoke consent without disconnecting.
When you are connected with a person, you can often ask for a non-recorded line, though they don’t advertise it. It’s not ideal that your call is recorded until that point, and it’s obviously an extra hassle, which is still a problem.
Having worked in a call center, I would be surprised if such a thing is even possible.
That said, the call recording software was so bad, less than half of calls were actually recorded anyway. But they tried on all of them.
I only know about it because I worked in a call center and it was literally impossible at my phone, but we just transferred it to a manager’s direct line.
It may well depend on what type of call center it is though, because we dealt with privileged information in many calls. I’ve done it as a caller since, but only with similar places, so I could a sales center or cable company being different
That turns any legal issue into "he said she said", which corpo deffo doesn't want.
In Europe smartphones have all call recording features disabled. "Because of regulations". So corporations and scammers can record us whenever they wish, bu lt we cannot, even though it would provide us some defence. I thing the 'regulations' here protect the wrong side. Which is surprising, as EU is usually quite decent in consumer protection.
No. You're wrong.
smartphones have all call recording features disabled.
By default - I believe if you are determined enough, you can record the call, if nothing else with a mechanical device attached to the earpiece of your phone.
At least in the UK, they do.
Americentrism.
That's just the standard in most of EU, two party consent.
Though it's a weird thing where in some of EU, legally, not hanging up when it states "calls may be recorded" counts as consent
I don't record my calls, but I take remarkable meticulous notes that I'm happy to call upon should the need arise. If there's a dispute, the company can produce recorded evidence to demonstrate that the notes I've taken were incorrect.
Varies by jurisdiction but in Australia on most calls you can just tell the operator that you do not wish for the call to be recorded.
You could ask them if you may record the call and I guess they would have to follow their own policy on that.
Why would you want a recording though ?
Depends on state law, but typically they have. There's no wiretap violation unless privacy iexpecteded, you see.