this post was submitted on 13 Aug 2026
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[–] darvocet@infosec.pub 152 points 3 days ago (6 children)

This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can't even find how to complain or make a ticket.

I don't know how it gets fixed. Soon we will all work for them.

[–] stupe@lemmy.zip 257 points 3 days ago (3 children)

I don't know how it gets fixed.

Stop using them.

[–] Dnb@lemmy.dbzer0.com 115 points 3 days ago (15 children)

I never understood how they are so popular. You are paying double the amount and it's poor service and food tastes worse

[–] I_Has_A_Hat@lemmy.world 35 points 3 days ago (18 children)

Because if your car has broken down, or you're exhausted from a long day of work and your family is hungry, or you're too drunk to safely drive but still want food, or if you straight up don't have a car and don't want to cook that night, or you are on vacation at a hotel or airbnb and don't have other access to food, or you have a baby that you can't just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.

Looks like there's lots of reasons people might take advantage of the service that can deliver food to them, and it's not unreasonable for them to expect that service to not completely fuck it up.

[–] AdolfSchmitler@lemmy.world 37 points 3 days ago (1 children)

Those are all valid individual reasons to get food delivered to you. That's not what makes DoorDash "popular" tho.

[–] binarytobis@lemmy.world 12 points 3 days ago

Yeah, tbh I’ve only seen “I don’t feel like driving, let’s DoorDash” in personal experience.

[–] lyrial@anarchist.nexus 17 points 3 days ago (1 children)

My main income has been from driving for grubhub for a couple of years now thanks to some physical issues. Anyway, most of the people I deliver to are disabled, elderly, or both. I would feel like shit if I pulled the fuckery presented in the OP.

[–] EonNShadow@pawb.social 5 points 3 days ago* (last edited 3 days ago) (1 children)

Yeah seriously

I started doing Doordash recently to try and get on top of my finances and I'd feel awful about the stuff here

And to be honest

They're fucking everyone over, the Dashers make basically minimum wage if that, Doordash marks up all the items on the menus, and adds a bunch of bullshit fees.

The only money reliably making it from the customers to the dashers are the tips, and only because they're required to by law.

But for my case, it's something flexible and relatively low-effort that I can do when I'm not working my day job

[–] lyrial@anarchist.nexus 4 points 3 days ago

The trick here is to wait out the 7+ month waiting list for GrubHub. My stomach churns at the fact that I'm about to be a corpo shill, but I make an average of ~$27/hr (and yes for all of you that are about to jump on this, that is after taxes, maintenance, and time spent searching). The only thing I have to do to earn is turn things on like a cab. I earn about $10/hr above what is the average here and that's the only reason I'm not sleeping in my car. And, also - this applies to all of the delivery apps, but you sadly need to find a heavily gentrified area to do this. To pay the bills this way, you have to find and exploit the petite bourgeoisie.

I make fucking good money doing this bullshit, even more than I did in my 20+ year career as a machinist. What fucking sucks about it is that you have to toe the red line, no matter where you are. If you are willing to drive to the suburbs with unnecessarily large houses, you will make money.

I fucking hate this, but in the end by doing this kind of work you are in a way preying on the disabled and infirm, but they have no other choice so you are in a way helping. On the other hand, there's a good chance that you are draining class traitors of their capital. I don't know what to say beyond this other than what people say about "underpaid labor!" is, in fact, entirely dependent on area, and there are high odds that the people saying that it is impossible to make enough to live doing any sort of labor that nets you less than $100,000/yr.

I want to go on a rant about how "office job labor"-centric mentality is way more prevalent than anything US-centric, but I digress.

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[–] i_stole_ur_taco@lemmy.ca 13 points 3 days ago (1 children)

Because I’m already high and forgot I don’t have any food in the house.

[–] Rooster326@programming.dev 11 points 3 days ago* (last edited 3 days ago) (2 children)

Go hungry? Phone a friend? Ask the neighbor?

Not give a tech bro $50 to deliver a depression by exploiting your community.

What do you think we've done for checks notes the last 100,000 years that we have been getting high?

[–] feannag@sh.itjust.works 11 points 3 days ago (1 children)

Well for most of that history people lived in walkable settlements and cities. Pompeii had fast food stalls. And more recently (relatively) food ordering direct through a restaurant was the norm. Pizza delivery dates back to the 19th century, which is checks notes more than 100 years ago. So yeah, access to food has changed a lot and it is nor unreasonable to expect your delivery driver not to toss your food into the street.

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[–] DanceMomsSavedMe@lemmy.zip 6 points 3 days ago* (last edited 3 days ago) (2 children)

The fact that you have a stranger go and pick up your food is what makes it unthinkable to me. (Although if disabled or injured then I understand)

[–] Decoy321@lemmy.world 7 points 3 days ago (2 children)

I'm not one to defend DD here, I stopped using them years ago. But strangers are preparing your food too. The driver is just one additional set of hands in the supply chain that brought food to your home.

DD still sucks, for the record.

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[–] anon_8675309@lemmy.world 23 points 3 days ago (6 children)

This is the correct answer. Those companies that don’t fix their shit will perish.

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[–] cyberpunk007@lemmy.ca 29 points 3 days ago

It gets fixed by no longer using them. Money is all a corporation understands.

If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.

Infinite growth, my friend. All that matters to most if them.

[–] danekrae@lemmy.world 14 points 3 days ago* (last edited 3 days ago) (18 children)

we have no options.

There is no alternative to whatever this Dash is?

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[–] PotatoesFall@discuss.tchncs.de 11 points 3 days ago

At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.

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[–] shweddy@lemmy.world 89 points 3 days ago (1 children)

Call the bank

cancel the transaction

delete your account

[–] Iheartcheese@lemmy.world 21 points 3 days ago (1 children)
[–] PhoenixDog@lemmy.world 7 points 3 days ago (1 children)

Lose weight and eat vegetables.

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[–] DarrinBrunner@lemmy.world 49 points 3 days ago (6 children)

The vast majority of their customers are using it for convenience, not out of need.

Paying $45 to have $20 worth of shitty McDonald's "food" delivered seems stupid to me, but some people have money to burn, I guess.

[–] ki4jgt@feddit.org 14 points 3 days ago

I work at a nursing home and all the residents order from DD. The food there is bland as hell.

[–] Zwiebel@feddit.org 12 points 3 days ago* (last edited 3 days ago) (2 children)

Does McDonalds not deliver themselves in the US?

Edit: Nvm just googled it and found out the McDonalds branded cars here are just run by local delivery services

[–] humorlessrepost@lemmy.world 8 points 3 days ago

We don’t even have branded cars.

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[–] 48954246@lemmy.world 8 points 3 days ago (3 children)

It's so weird. I had my work card skimmed somehow and they only used it to buy $80 worth of McDonalds in two orders and all I could think was what a waste of an opportunity. You could have got anything and you instead bought shitty food that was no doubt delivered cold.

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[–] Gork@sopuli.xyz 57 points 3 days ago* (last edited 3 days ago) (1 children)

Food all over the road is certainly a custom delivery experience...

[–] slothrop@lemmy.ca 34 points 3 days ago (1 children)
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[–] asdfasdfasdf@lemmy.world 10 points 3 days ago (3 children)

The number of comments in this thread thinking this is a real convo that was had is troubling.

[–] 5too@lemmy.world 7 points 2 days ago (1 children)

It reads to me as an AI-driven follow-up chat

[–] A_Random_Idiot@lemmy.world 12 points 2 days ago

Strikes me as bog standard AI support misreading the situation to an absolutely hilarious degree, because god forbid we actually be able to talk to people.

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[–] Kazumara@discuss.tchncs.de 40 points 3 days ago

It's funny in the first place to argue from what "they allow". The customer doesn't have to care about your internal policies, fucko. Fulfill your end of the bargain.

[–] waz@feddit.uk 25 points 3 days ago (1 children)

In the middle of Covid, this happened

Which when I went to the door, I found this on the mat exactly as it looks here, except I moved it to the sink because it was making a mess.

I never found out which of my neighbours missed their order, because it wasn’t any service I’d ever use, even if ordering a completely non-essential item like this was a waste of resources.

But fuck that guy who ‘delivered’ it by obviously dropping it before in his car and then throwing it on my doorstep!!

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[–] BenevolentOne@infosec.pub 5 points 2 days ago

If they could throw just a little harder and reach my mouth while I lie on the couch, this would be fine.

[–] A_Random_Idiot@lemmy.world 5 points 2 days ago (1 children)

I find it incredible that every time I see a bad food delivery story, its always from doordash.

Never ubereats, or grubhub, or any of the others.

Does Doordash do nothing but hire the people the other companies fire/blackball?

[–] Twipped@l.twipped.social 5 points 2 days ago (2 children)

It's very regional. Where I live, Doordash and Grubhub rarely lets me down.

Ubereats has repeatedly sent their drivers to completely the wrong neighborhood. The first time we used them the food was delivered across the street and three houses down. We didn't even know where it went until hours later when a neighbor showed up with it.

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[–] ChaoticNeutralCzech@feddit.org 7 points 3 days ago* (last edited 3 days ago)

we encourage Dashers to wait a few minutes

How much do you pay them for waiting to compensate for the money they'd get delivering other items? (Your customers also have the app where they confirm delivery and tip so it's not like Dashers will slack off for 3 minutes after handing the food over)

In a small company, one could call this wishful thinking. In a large data-driven corporation, it's a calculated lie.

[–] cannedtuna@lemmy.world 15 points 3 days ago

It’s like fucking Amazon. Oh your package was stolen because they didn’t deliver it to the mail room like you specified and left it on your porch? Well have you tried waiting 24 hours to see if it shows up? Am I supposed to hope the thief gonna open it and realize it’s worthless to them and drop it back off? Fucking ship me a replacement already.

[–] Zoomboingding@lemmy.world 15 points 3 days ago

Always great seeing LLMs being overly judicious

Guess they also encourage their customers to Kennedy Jr their food off the road, too.

[–] DudleyMason@lemmy.ml 3 points 2 days ago

Good. This is the experience people using these garbage apps deserve, tbh.

[–] Blackmist@feddit.uk 10 points 3 days ago

Ah, the Paperboy delivery experience.

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