this post was submitted on 18 May 2026
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[–] ThePantser@sh.itjust.works 20 points 1 week ago (1 children)

When profits are paramount, the people suffer.

Years ago when a company could have bad days and nobody was punished and the customer was always right, now its fuck you customer we need profits.

[–] Rhaedas@fedia.io 17 points 1 week ago

I was with Pizza Hut when we got that directive of empowerment to do what was best to retain the customer. No manager needed for most things, just treat them well. We had a lot of regular customers, I wonder why. That was a long time ago.

[–] LaunchesKayaks@lemmy.world 19 points 1 week ago

Guess some finally out-pizza'd the Hut

[–] DarrinBrunner@lemmy.world 16 points 1 week ago

Raise your hand if you're surprised.

Anyone? Anyone? No?

[–] Semi_Hemi_Demigod@lemmy.world 16 points 1 week ago (5 children)

What a lame cyber punk dystopia. Can’t even get our pizzas on time.

[–] fitgse@sh.itjust.works 13 points 1 week ago (2 children)

Crazy that in 1990 we could get pizzas in the burbs in under 30 minutes with no technology and free delivery. Now I can’t even get them still warm…

[–] bajabound@lemmy.world 10 points 1 week ago* (last edited 1 week ago)

And it's $3-5* bucks on top of a tip to get it.

*A delivery fee is not a tip.

I just pick up pizza now or go to a restaurant.

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[–] ApeNo1@lemmy.world 14 points 1 week ago

Company that outsourced a part of its business for operational and cost efficiencies upset when outsource company looks for operational and cost efficiencies.

[–] frightful5680@lemmy.world 11 points 1 week ago (1 children)

I was hoping there's some kind of free exploit thing with the AI to give myself free pizza.

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[–] Exec@pawb.social 9 points 1 week ago (4 children)

Reading the comments here, y'all don't have insulated bags given by the delivery company over there in the US?!

[–] winkerjadams@lemmy.dbzer0.com 18 points 1 week ago (1 children)

The actual companies that do delivery, yes. (Dominos drivers, etc) The contracted out ones dont give a single fuck (UberEats, doordash, etc)

[–] qaeta@lemmy.ca 7 points 1 week ago

Not to worry though! They'll happily sell you an overpriced one for all that money they aren't paying you.

[–] AHemlocksLie@lemmy.zip 7 points 1 week ago

Sure, but you can't trap the heat forever. Eventually, it's gonna get cold, and even if it doesn't, people are gonna get annoyed when their orders slow way down.

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[–] riquisimo@lemmy.dbzer0.com 8 points 1 week ago

Hey pizza hut, what do you want on your tombstone?

[–] anon_8675309@lemmy.world 8 points 1 week ago (1 children)

Pizza Hut sucks. They spreadsheeted the flavor out a long time ago.

[–] Jimbabwe@lemmy.world 9 points 1 week ago

Yeah as I was reading this article I kept thinking “who the fuck lives in NYC and is eating Pizza Hut??”

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