Can we have an honest discussion about the kiwi work ethic. From what I can see it's horrible. Have you ever tried to contact customer support from any company? How long did it take you to talk to somebody? Were they really interested in helping you or solving your problem? Did they actually solve your problem? How long did it take.
I don't even bother to call anymore, I email and talk to live chat and the standard reply is that they will get back to me within four working days. Like WTF man, four working days to answer an email? I am reporting a problem do you you really think it's appropriate to make me live with that problem for four working days?
How about tradies? I call a tradie, he says he will call me the next day but doesn't. The next one does the same thing, five tradies later I get one that actually calls back and makes an appointment to show up. They don't. I call and they give me some lame excuse and make another appointment which they may or may not show up for.
Have you ever walked into a store and tried to find somebody to help you? Have you ever asked a question to a business employee and gotten a blank stare because they have no idea what they are doing and they get paid minimum wage and they just started last week because nobody wants to work for this shitty store for more than a month?
No wonder our economy is a mess and our productivity is so low.
I get that the company doesn't want to help their customers but the point is that the employee has no interest in actually doing the job of helping you which is supposedly their job.
The questions I have for the employee in the store are not calculus problems, they are simple things like "does this come in red" or "do you carry such and such" or whatever. Just basic knowledge about what's in the store.